Except as otherwise specified by JYLAK, this privacy statement is applicable to all visitors, users, and clients of the JYLAK group of websites. JYLAK’s websites are referred to as “JYLAK,” “us,” and “we” throughout this privacy statement (India). The “Website” refers to JYLAK’s website at https://www.trootech.com, any successor URLS, mobile or localised versions, and associated domains and subdomains, and the “Services” refers to JYLAK’s products, applications, and services, in whatever form they may be provided now or in the future. The “Offerings” refer to the Website, Services, and other related items as a whole.
Information that we gather
We gather information to better serve all of our users, current clients, and potential new clients. This information ranges from the simple, like your IP address, which tells us where you are located, to the more complex, like your referral URL, which tells us which website referred you to us. JYLAK respects its users’ rights to privacy and data protection and understands the value of safeguarding the personal data we may gather about you. You can read our privacy statement to learn more about the data we gather, how we use it, and with whom we share it. Our websites, applications, products, and services are all subject to this privacy statement.
Details you provide to us
You will be required to provide personal information, such as your name, email address, messaging service handles (Skype, Google Hangout), phone number, location, etc., in order to send us your Request for Proposal (RFP), Request for Quote (RFQ), Request for Information (RFI), or any other project requirement inquiry. You may also contact us by using our contact form or page.
information that we learn about you from using our services
We may gather data on the services you use and how you interact with them. This data consists of:
Log information
We could automatically gather and log certain information from your use of our services or viewing of content. This might comprise:
- Information about your use of our service, including your search terms
- Internet protocol (IP) address
- Information about the device, including the referral URL, the browser type, the language of the browser, and the date and time of your request
- Cookies that could be used to specifically identify your browser or session
Anonymous identifiers and cookies
When you use a Jylak service, we may send one or more cookies or anonymous identifiers to your device as part of the information collection and storage methods we employ.
Third Party Platforms
When you interact with us on any online social media networks, such as Facebook, LinkedIn, Twitter, Google+, YouTube, etc. where we have official profiles, we may collect information about you. This interaction can take the form of a like, comment, follow, subscribe, tweet, or any other similar action. Your name, social media account ID, and other details that are publicly available on your social profile may be collected.
Other Information
Other publicly available information about you may be gathered by our sales and marketing teams from online sources. We do this after you have primarily gotten in touch with us, either directly through one of our websites or apps or indirectly through one of our partner or affiliate channels, to add to our knowledge of you in order to give you better solutions that would suit your overall needs.
How we make use of the data we gather
We utilise the data we gather for contact, tracking, and internal review. The data is then stored on our server as an archive (s). In order to improve our services, content, website, and product quality, among other things, and ultimately to improve user and customer experience, we analyse the data we collect to better understand user/visitor trends.
To directly contact you, we use your email address, phone number(s), third party information, and other details. In order to connect with you and discuss your business requirement and offer you a suitable solution, our business development team uses this information. With the help of this information, our marketing team will periodically send you marketing-related information and materials that we believe will be valuable to you and your company.
Payment Information
Except for your name, email address, phone number, and other pertinent contact information, your private financial information, including credit card information, is not stored on any of our servers but is instead transferred securely to our payment partners, as mentioned above under “Information you give us,” to process the charge. Your contact information is used by us to email you reminders, invoice receipts, and other transactional emails.
With us, your data is secure.
None of the data we gather is ever sold to any third parties who are not affiliated with the JYLAK group, sister companies, or subsidiaries. However, we might disclose your information to our affiliates, subsidiaries, and sister companies.
Your Rights and Choices
Unsubscribe
We may give you the option to “Unsubscribe,” and the link to do so can be found at the bottom of every email from us that is intended to promote or market a product or service. If you choose to opt-out, we might not be able to give you access to all of the Offerings’ features.
Opt-Out
You will be immediately removed from our marketing list(s) if you unsubscribe, but a specific key contact from our sales, marketing, and/or business development team might still get in touch with you. If you don’t want any of our team members to contact you, kindly reply to them with “opt-out” in the subject or body of the email.
Blocking Cookies
The Offerings might stop working properly if you delete or block certain cookies using your browser’s settings.
How We Respond to Do Not Track Signals
If you enable the “do not track” setting on your web browser, it will send a do not track HTTP header file or “signal” to every website you visit. The Offerings do not currently respond to this kind of signal.
Data Subject Rights
By sending us an email at [email protected] update, delete, restrict access to, or export your personal information at any time. You have the right to object at any time to the way we are processing your personal data. Send inquiries or complaints to our data protection officer at [email protected]. You have the right to file a complaint with your supervisory authority if you are not happy with the response.
Updating and Having Access to Your Personal Information
In order to support the Offerings, fulfil our legal obligations, or settle disputes, we may need to keep your information on file. Please take note that content you post on our offerings may continue to exist there even if you stop using them or if we terminate your access to them.
No Young People Under 16
Jylak does not knowingly collect or solicit personal information from users under the age of 16 or permit such users to use the Offerings. You are not allowed to send us any information about yourself, including your name, address, phone number, or email address, if you are under the age of 16. If it turns out that we unknowingly collected personal data from a person under the age of 16 without obtaining their consent, we will promptly delete that data. Please get in touch with us via email or postal mail if you are the parent or legal guardian of a child under 16 and think we may have any information from or about that child.
Security
We place a high priority on the security of your personal information. We keep a range of suitable organisational and technical safeguards in place to protect your personal information. We only allow employees who we believe have a legitimate need to know access to personal information about you to use it to carry out their jobs or provide you with goods or services. Furthermore, we have put in place reasonable procedural, electronic, and physical safeguards to guard your personal data. We use industry-standard encryption technology to encrypt specific confidential and sensitive information while it is in transit. The majority of our websites are protected by 128 bit SSL certificates as well. While we make a reasonable effort to safeguard your personal information, we cannot provide absolute assurance of its security.
Data Storage
Location
The host servers that Jylak uses to process and store its databases are situated in the USA. Only in India and the European Union may our business development and marketing teams use and process data collected from local servers and systems within our office buildings or from official portal devices.
Data Breach
To the extent that we are legally permitted to do so, Jylak will notify you within 48 hours of any application or order originating from an administrative or judicial authority relating to your personal data, as well as in the unfortunate event of a data breach or the threat of a data breach that could compromise the personal information that we have collected about you.
Changes
Without your permission or consent, we reserve the right to modify any portion or the entire privacy policy document. If you have any additional questions or would like more information about any of the aforementioned privacy points and declaration, kindly get in touch with us using our standard contact form.
Contact Us
Email us at [email protected] if you need to reach us regarding this privacy policy or if you have any questions.